this post was submitted on 24 Sep 2024
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submitted 4 weeks ago* (last edited 4 weeks ago) by UltraGiGaGigantic@lemmy.ml to c/shitposting@lemmy.ml
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[–] WaxedWookie@lemmy.world 9 points 4 weeks ago

I used to work adjacent to this space, and yeah - it's certainly a thing, but from my understanding, it's not particularly widely used, and where it is, it's FAR more commonly used for assessing rep performance and the like rather than call queue triage.